Shipping policy
Shipping, Delivery and Service Shipping Policy
Winnipeg Engagement Rings by Pear Diamonds & Co.
Legal Entity: Pear Diamonds & Co. Ltd.
Effective Date: Jan 1, 2026
Version: 2.4
Customer Summary
Complimentary shipping is included with completed orders delivered within Canada.
Every order shipped by Winnipeg Engagement Rings is sent using a tracked, signature-required service and is insured for its replacement value while in transit.
If an order shipped by us is confirmed lost before completed delivery, we will recreate or replace the order at no additional charge. Because our jewelry is made to order, a replacement will require additional production time.
Customers must contact Winnipeg Engagement Rings before shipping jewelry to us.
For approved service covered under our written warranty, Winnipeg Engagement Rings will arrange and pay for insured shipping to and from us.
For optional services, accidental damage, excluded repairs, and other work not covered by warranty, the customer is responsible for applicable shipping costs. We will disclose those costs before the jewelry is shipped or non-covered work begins.
1. Complimentary Shipping
Winnipeg Engagement Rings provides complimentary standard shipping for completed orders delivered to eligible addresses within Canada.
Complimentary shipping includes:
- Shipment arranged by Winnipeg Engagement Rings
- Package tracking
- Signature confirmation
- Transit coverage for the replacement value of the order
- Delivery to the address confirmed by the customer
Complimentary shipping does not include:
- Expedited shipping requested by the customer
- Same-day or specialized courier service
- International shipping
- Customs duties, import taxes, or brokerage fees
- Address corrections caused by incorrect customer information
- Redelivery charges caused by customer unavailability
- Customer-requested address changes after dispatch
- Shipping for optional or non-warranty services
Any additional shipping charge will be disclosed before it is incurred.
2. Shipping Area
Complimentary shipping applies to eligible delivery addresses within Canada.
Shipping outside Canada is available only where expressly approved in writing by Winnipeg Engagement Rings.
International shipments may involve:
- Additional shipping costs
- Carrier restrictions
- Customs documentation
- Import duties
- Taxes
- Brokerage charges
- Insurance limitations
- Longer delivery periods
Unless otherwise agreed in writing, the recipient is responsible for all destination-country duties, taxes, brokerage charges, and import expenses.
3. Address Confirmation
The customer is responsible for providing a complete and accurate delivery address.
Before dispatch, Winnipeg Engagement Rings may ask the customer to confirm:
- Full recipient name
- Street address
- Apartment, unit, or suite number
- City and province
- Postal code
- Telephone number
- Any reasonably required delivery information
The customer must notify Winnipeg Engagement Rings of an address change before the order is shipped.
Winnipeg Engagement Rings is not responsible for delays, additional costs, or delivery failures caused by incorrect, incomplete, outdated, or unauthorized address information supplied by the customer.
If an address error was caused by Winnipeg Engagement Rings, we will arrange and pay for the appropriate correction.
4. Tracking Information
Tracking information will be provided after the order has been accepted by the carrier.
Tracking information may take time to update after the carrier receives the package.
A temporary delay or lack of tracking activity does not necessarily mean that a shipment has been lost.
If tracking does not update within a reasonable period, Winnipeg Engagement Rings will contact the carrier and begin an investigation where appropriate.
5. Signature Required
A signature is required for delivery of every jewelry order unless Winnipeg Engagement Rings expressly agrees otherwise in writing.
The carrier may require:
- Government-issued identification
- An adult signature
- Pickup from an authorized carrier location
- Confirmation of the recipient’s name or address
- Another reasonable security measure
Customers should ensure that an authorized person is available to accept delivery.
Winnipeg Engagement Rings does not normally authorize:
- Unattended delivery
- Safe-drop delivery
- Delivery to an unsecured location
- Waiver of the signature requirement
A customer who independently asks the carrier to waive security requirements may affect the protection available for a delivery dispute, subject to applicable law.
6. Delivery Estimates
Production and shipping timelines are estimates unless Winnipeg Engagement Rings expressly confirms a guaranteed date in writing.
Delivery may be affected by circumstances including:
- Carrier delays
- Weather
- Natural disasters
- Labour interruptions
- Remote-location schedules
- Security screening
- Address verification
- Customs processing
- Service interruptions
- Events outside our reasonable control
Winnipeg Engagement Rings will provide available tracking information and reasonably assist with carrier inquiries.
Nothing in this policy limits any delivery or cancellation right that cannot legally be waived.
Lost Shipments
7. Delayed Shipments
A shipment will not be treated as lost solely because it arrives later than expected.
When a shipment is delayed, Winnipeg Engagement Rings may:
- Review the tracking information
- Contact the carrier
- Open a carrier investigation
- Request additional delivery information
- Ask the customer to confirm non-receipt
- Wait for the carrier’s required investigation period
The customer agrees to reasonably cooperate with the carrier and Winnipeg Engagement Rings during the investigation.
8. Confirmed Lost Shipments
If a shipment arranged by Winnipeg Engagement Rings is confirmed lost before completed delivery, Winnipeg Engagement Rings will recreate or replace the order at no additional charge to the customer.
The customer will not be charged:
- A new design deposit
- A new production deposit
- Replacement material costs
- Replacement manufacturing costs
- Replacement outbound shipping costs
The lost-shipment remedy is a recreation or replacement of the original order rather than a cash payment, upgrade, or additional item, except where another remedy is required by applicable law.
9. Replacement Production Time
Because Winnipeg Engagement Rings primarily provides made-to-order and custom jewelry, a replacement cannot ordinarily be dispatched immediately.
The replacement must be:
- Reproduced or sourced
- Manufactured
- Set and finished
- Inspected
- Prepared for delivery
Winnipeg Engagement Rings will provide an updated estimated completion date after the lost shipment is confirmed and replacement production begins.
Additional production time resulting from a confirmed lost shipment is not an additional charge to the customer.
10. Replacement Specifications
A replacement will be created using the original approved order documentation, including the applicable:
- Design
- Metal
- Ring size
- Diamond or gemstone type
- Stone shape
- Stone dimensions or carat weight
- Color and clarity
- Setting details
- Engraving
- Other confirmed specifications
An exact replacement diamond, gemstone, component, or material may not always remain available.
If an exact replacement is unavailable, Winnipeg Engagement Rings will propose a reasonably comparable alternative based on the original specifications, appearance, quality, and value.
Any material substitution will be disclosed to the customer before replacement production proceeds.
The customer will not be required to accept a materially different replacement without agreement.
11. Cooperation With a Lost-Shipment Claim
To process a carrier or insurance claim, the customer may be required to provide:
- Written confirmation that the package was not received
- Confirmation of the delivery address
- Proof of identity
- A carrier declaration
- A police report where reasonably required
- Information about persons authorized to receive the package
- Other information reasonably required by the carrier or insurer
Failure to reasonably cooperate may delay the investigation and replacement process.
12. Original Shipment Later Recovered
If the original shipment is located or delivered after a replacement has been approved, produced, or delivered, the customer must notify Winnipeg Engagement Rings immediately.
The customer may not retain both the original order and the replacement.
Winnipeg Engagement Rings will provide a prepaid, tracked, insured, signature-required return label for one of the items.
The customer must follow the return instructions and retain the carrier acceptance receipt.
Damaged or Compromised Deliveries
13. Visible Package Damage
If a shipment appears opened, crushed, cut, punctured, resealed, wet, or otherwise compromised, the customer should:
- Photograph or record the package before opening it
- Preserve the shipping box, labels, packaging, and contents
- Carefully inspect the jewelry
- Avoid wearing, altering, resizing, or repairing the item
- Contact Winnipeg Engagement Rings promptly
Where practical, visible shipping concerns should be reported within 48 hours so that carrier evidence can be preserved.
The 48-hour reporting request does not eliminate a legal right that continues to exist after that period.
14. Missing or Damaged Contents
If a package is delivered but the jewelry is missing or damaged, the customer must contact Winnipeg Engagement Rings as soon as reasonably possible.
We may require:
- Photographs or video
- Original packaging
- Shipping labels
- A written description of the issue
- Proof of identity
- A police report where reasonably required
- Inspection of the jewelry
- Other information required by the carrier or insurer
The customer should not discard any packaging until the matter has been resolved.
15. Incorrect Order
If Winnipeg Engagement Rings sends the wrong item or the delivered item materially differs from the confirmed order, the customer must contact us before shipping anything back.
Winnipeg Engagement Rings will provide:
- Shipping instructions
- A prepaid return label
- Appropriate transit coverage
- Instructions concerning packaging and carrier acceptance
Winnipeg Engagement Rings will bear reasonable shipping costs associated with correcting an error caused by Winnipeg Engagement Rings.
Failed Delivery and Returned Packages
16. Failed Delivery Attempts
The carrier may hold a package at an authorized location if delivery cannot be completed.
The customer is responsible for:
- Monitoring tracking information
- Responding to carrier notices
- Collecting the package within the carrier’s holding period
- Providing identification where required
If a shipment is returned because the customer did not accept or collect it, additional shipping costs may apply before it is sent again.
17. Refused Delivery
Refusing delivery does not:
- Cancel the order
- Create a return right
- Create a refund right
- Eliminate an outstanding payment obligation
- Convert a final sale into a returnable sale
If an order is returned because delivery was refused, the customer may be responsible for reasonable redelivery costs, except where the refusal resulted from visible package damage, an incorrect shipment, or another issue for which Winnipeg Engagement Rings is responsible.
18. Incorrect or Incomplete Address
If a package is returned because the customer supplied an incorrect or incomplete address, the customer may be responsible for:
- Address-correction fees
- Return-to-sender charges
- Redelivery costs
- Additional insurance charges
Winnipeg Engagement Rings will confirm any additional charge before reshipping the item.
Local Pickup
19. Pickup by Appointment
Local pickup may be available by appointment.
The person collecting an order may be required to provide:
- Government-issued identification
- The order number
- Confirmation of the recipient’s name
- Written authorization where another person is collecting
- A signature confirming receipt
The pickup location is appointment-only and is not a public walk-in showroom.
20. Completed Pickup
An order is considered delivered when it has been collected by the customer or an authorized recipient and receipt has been confirmed.
Customers should inspect the package and jewelry at pickup where reasonably possible.
Shipping Jewelry to Winnipeg Engagement Rings
21. Prior Authorization Required
Customers must not ship jewelry to Winnipeg Engagement Rings without first obtaining written authorization and shipping instructions.
Before shipping, the customer must provide:
- Full name
- Order number
- Contact information
- Description of the service or issue
- Photographs or video where applicable
- Current return address
Approval to send jewelry does not automatically mean that:
- A warranty claim has been approved
- A repair is covered
- A return has been accepted
- A refund will be provided
- The service will be free
Coverage or service eligibility may require physical inspection.
22. Company-Arranged Shipping Preferred
Whenever jewelry must be sent to Winnipeg Engagement Rings, we ordinarily arrange the shipping label.
This allows Winnipeg Engagement Rings to control:
- The correct delivery address
- Carrier selection
- Tracking
- Signature requirements
- Transit coverage
- Declared contents
- Packaging requirements
- Claims administration
The customer must use the provided label only for the authorized jewelry and shipment.
Covered Warranty Shipping
23. Shipping for Approved Warranty Service
For service covered by the applicable written warranty, Winnipeg Engagement Rings will arrange and pay for reasonable insured shipping to and from Winnipeg Engagement Rings.
Covered shipping will ordinarily include:
- A prepaid shipping label
- Tracking
- Signature confirmation
- Transit coverage appropriate for the jewelry
- Return shipping after completion of approved warranty service
This may apply to:
- Covered annual inspections
- Covered care services
- Covered stone-loss claims
- Confirmed manufacturing defects
- Other services expressly included under the warranty
The customer must follow all packaging, carrier, and delivery instructions.
24. Initial Warranty Assessment
Where a customer reports a reasonably plausible warranty concern, Winnipeg Engagement Rings may provide a prepaid shipping label so the jewelry can be inspected.
Providing a shipping label does not constitute final approval of the warranty claim.
After inspection:
- Covered service will be completed according to the warranty
- Covered shipping expenses will remain the responsibility of Winnipeg Engagement Rings
- Non-covered work will not proceed without customer approval
- Any non-covered repair or service charge will be disclosed in advance
If the issue is not covered, the customer may be responsible for the cost of optional repair and return shipping, but only after the applicable costs have been disclosed.
25. Warranty Shipping Instructions
For approved warranty shipping, the customer must:
- Use the label provided by Winnipeg Engagement Rings
- Use the specified carrier and service
- Package the jewelry according to our instructions
- Tender the package directly to the carrier
- Obtain and retain a carrier acceptance receipt
- Avoid using jewelry-related wording on the outer package
- Notify Winnipeg Engagement Rings after carrier acceptance
Failure to follow the instructions may affect responsibility for loss or damage caused by the unauthorized method, subject to applicable law.
Non-Warranty and Optional Service Shipping
26. Customer-Paid Shipping
The customer is responsible for applicable shipping costs for services not covered by warranty, including:
- Accidental damage
- Impact or crushing damage
- Damage caused by misuse or improper care
- Third-party repair damage
- Redesign or restyling
- Upgrades
- Optional maintenance outside included coverage
- Additional resizing outside included coverage
- Non-covered repairs
- Service after warranty expiry
- Customer-requested appraisal services
- Other optional work
Shipping costs will be disclosed before the customer commits to the service.
27. Shipping Arranged by Winnipeg Engagement Rings
For non-warranty service, Winnipeg Engagement Rings may arrange a tracked, insured, signature-required label and charge the disclosed shipping cost to the customer.
The customer may be required to pay the shipping charge before the label is issued.
This is the preferred process because ordinary carrier limits or declared-value selections may not provide appropriate coverage for jewelry. Humanity has managed to make “insured” a surprisingly conditional word.
28. Customer-Arranged Shipping
A customer may arrange shipping independently only with prior written approval from Winnipeg Engagement Rings.
An approved customer-arranged shipment must be:
- Tracked from carrier acceptance through delivery
- Signature-required
- Permitted by the carrier for jewelry and precious materials
- Covered for the replacement value of the jewelry
- Properly packaged
- Sent to the exact address provided in writing
The customer is responsible for confirming that the selected carrier and service actually cover jewelry of the applicable value.
A stated or declared package value does not necessarily mean that the carrier provides full insurance coverage.
29. Risk During Customer-Arranged Shipping
Except where applicable law provides otherwise, an independently arranged shipment remains at the customer’s risk until it is delivered to and accepted at the address provided by Winnipeg Engagement Rings.
The customer is responsible for pursuing any claim involving:
- Loss
- Theft
- Damage
- Delay
- Misdelivery
- Inadequate carrier coverage
Winnipeg Engagement Rings will provide reasonable documentation or cooperation but is not responsible for replacing jewelry lost during an independently arranged customer shipment.
30. Unauthorized Shipments
Winnipeg Engagement Rings is not responsible for an item shipped:
- Without prior authorization
- To an incorrect address
- Using an unauthorized carrier or service
- Without appropriate tracking
- Without signature confirmation
- Without sufficient transit coverage
- Contrary to written packaging instructions
Unauthorized shipments may be refused or returned to the sender.
Shipping an item without authorization does not create a right to:
- A refund
- A return
- An exchange
- Free repair
- Warranty approval
- Store credit
Packaging Requirements
31. Secure Packaging
Jewelry must be packaged securely before shipment.
Unless different instructions are provided, the customer should:
- Photograph the jewelry before packaging
- Place it in a secure jewelry box or protective container
- Prevent movement inside the inner container
- Place the inner container inside a plain outer shipping box
- Use adequate cushioning material
- Seal all openings securely
- Remove or cover old labels and barcodes
- Avoid identifying the contents as jewelry
- Photograph the completed package
- Retain the carrier acceptance receipt
A soft envelope or unprotected jewelry box is not acceptable packaging.
32. Damage Caused by Inadequate Packaging
Where a customer independently arranges shipping, Winnipeg Engagement Rings may decline responsibility for damage caused by inadequate packaging, subject to applicable law.
Where Winnipeg Engagement Rings provides the label and packaging instructions, the customer must follow those instructions so the available transit coverage remains effective.
Return Shipping After Service
33. Return Address Confirmation
Before jewelry is returned after inspection or service, the customer must confirm the delivery address.
Winnipeg Engagement Rings may require written confirmation of:
- Recipient name
- Address
- Telephone number
- Authorized recipient
- Preferred delivery timing, where available
34. Payment Before Return Shipping
Non-warranty jewelry will not ordinarily be returned until all approved charges have been paid, including applicable:
- Repair charges
- Material charges
- Service charges
- Shipping charges
- Taxes
Covered warranty service will not be subject to an additional service or shipping charge unless the customer separately requests non-covered work.
Relationship to Other Policies
35. No Return Right Created
Shipping jewelry to Winnipeg Engagement Rings does not create a right to a refund, exchange, return, or store credit.
Returns and cancellations remain governed by the applicable:
- Returns, Refunds and Cancellation Policy
- Design Engagement Agreement
- Production authorization
- Terms of Sale
- Warranty
- Applicable law
36. Warranty Terms
Warranty eligibility, inspection requirements, covered services, exclusions, and remedies are governed by the warranty version applicable to the original purchase.
If this policy conflicts with the applicable warranty regarding covered service, the warranty and applicable law will govern.
Consumer Rights
37. Applicable Law
This policy is governed by the laws of Manitoba and the applicable laws of Canada.
Nothing in this policy limits or excludes any:
- Statutory warranty
- Consumer-protection right
- Delivery remedy
- Cancellation right
- Refund right
- Other right that cannot legally be waived
If any provision conflicts with applicable law, the law governs to the extent of that conflict.
Contact Information
Winnipeg Engagement Rings
An operating name of Pear Diamonds & Co. Ltd.
Email: info@winnipegengagementrings.com
Call or text: (204) 915-6497