Refund policy

Returns, Refunds and Cancellation Policy

Winnipeg Engagement Rings by Pear Diamonds & Co.
Legal entity: Pear Diamonds & Co. Ltd.
Effective date: Jan 1, 2026
Version: 3.2

Customer Summary

All purchases from Winnipeg Engagement Rings are final.

We do not accept returns or exchanges, and we do not provide refunds or store credits for change of mind, changes in personal circumstances, design preferences, sizing uncertainty, or other preference-based reasons.

Our jewelry may be custom-designed, made to order, specially sourced, reserved, sized, engraved, altered, or manufactured for a particular client. Once order-specific work begins, we incur substantial and often non-recoverable costs for design, diamonds and gemstones, precious metals, supplier orders, manufacturing, labour, shipping, and administration.

Because these items are produced or prepared for an individual client, they frequently cannot be cancelled, returned to a supplier, or resold as new.

This policy does not exclude any right or remedy that cannot legally be waived under applicable law.

1. Final-Sale Policy

Except where otherwise required by applicable law or expressly stated in a written warranty issued by Pear Diamonds & Co. Ltd., all sales are final.

We do not provide:

  • Returns;
  • Exchanges;
  • Store credits;
  • Refunds;
  • Product substitutions after completion; or
  • Repurchases or buybacks.

This policy applies whether an item is worn or unworn and whether it is delivered, shipped, or collected by the client.

A decision not to wear, present, or use the item does not make it returnable.

2. Products Covered by This Policy

The final-sale policy applies to all products and orders purchased from Pear Diamonds & Co. Ltd., including:

  • Custom-designed jewelry;
  • Made-to-order jewelry;
  • Special-order jewelry;
  • Catalogue-selected jewelry;
  • Engagement rings;
  • Wedding rings and bands;
  • Loose diamonds;
  • Loose gemstones;
  • Diamond or gemstone reservations;
  • In-stock jewelry;
  • Sized or altered jewelry;
  • Engraved jewelry;
  • Jewelry produced to selected specifications;
  • Sale or promotional items;
  • Deposits and partial payments; and
  • Completed orders and final balances.

An item does not need to be completely unique to qualify as a final sale. Jewelry ordered, sourced, sized, engraved, altered, reserved, or prepared for a particular client may not be commercially resalable as new.

3. Preference-Based Returns and Refunds

Returns, refunds, exchanges, or store credits are not available because of:

  • Change of mind;
  • Relationship changes;
  • Proposal or wedding cancellation;
  • Changes in timing;
  • Changes in budget or financial circumstances;
  • Finding another item elsewhere;
  • Receiving another jewelry item;
  • A change in style preference;
  • A preference for a different diamond shape, size, colour, or clarity;
  • A preference for another metal, setting, or design;
  • Ring-size uncertainty;
  • Disagreement with a design previously approved by the client;
  • The recipient preferring something different;
  • Failure to use or present the jewelry;
  • Delay caused by the client;
  • Market-price changes;
  • Changes in lab-grown or natural-diamond market values; or
  • Any other personal or preference-based reason.

Clients should confirm their specifications, budget, timeline, and design direction before approving an order or making payment.

Deposits and Staged Payments

4. Design Engagement Deposit

The Design Engagement Deposit pays for order-specific design services, which may include:

  • Project setup;
  • Review of the design direction;
  • Preparation of design instructions;
  • CAD coordination;
  • Communication with a CAD designer;
  • Administrative work;
  • Preparation of an initial CAD model or render; and
  • Included design refinements.

The Design Engagement Deposit becomes non-refundable once order-specific design work begins, except where otherwise required by applicable law.

If the client proceeds to production, the Design Engagement Deposit is credited toward the required production deposit as stated in the applicable Design Engagement Agreement and invoice.

Cancellation before design work begins is governed by the Design Engagement Agreement accepted for the particular order.

5. Production Deposit

A production deposit is required before manufacturing begins.

Production may involve immediate commitments for:

  • Diamonds or gemstones;
  • Precious metals;
  • Supplier orders;
  • Components;
  • Manufacturing capacity;
  • CAD preparation;
  • Casting;
  • Setting;
  • Finishing;
  • Sizing;
  • Engraving;
  • Shipping; and
  • Other order-specific work.

Once production or another disclosed order-specific commitment begins, the production deposit becomes non-refundable, except where otherwise required by applicable law.

Cancelling the engagement, changing personal circumstances, delaying the proposal, or deciding not to proceed with the relationship does not reverse costs already incurred or committed for the order.

6. Partial Payments and Final Balance

All partial payments and completed payments are applied to the applicable order.

Once the jewelry has entered production, been sourced, reserved, altered, completed, or otherwise prepared for the client:

  • Partial payments are non-refundable;
  • The final balance remains payable as stated in the invoice and Terms of Sale; and
  • Payment of the final balance does not create a return or cancellation right.

Final payment is generally required before pickup, delivery, or shipping.

Failure to collect, accept delivery of, or present the completed jewelry does not cancel the sale or create a right to a refund.

Cancellations and Changes

7. Cancellation Before Work Begins

Any cancellation right before order-specific work begins is limited to the written terms applicable to the particular transaction.

A cancellation request must be made in writing.

A request is not effective merely because the client:

  • Stops responding;
  • Misses an appointment;
  • Delays approval;
  • Disputes a payment;
  • Refuses delivery; or
  • Fails to collect the completed order.

Where a refund is expressly available before work begins, lawful non-refundable processing charges or other disclosed costs may be deducted where permitted by applicable law.

8. Cancellation After Work Begins

Once design work, sourcing, reservation, ordering, alteration, or production begins, the client may request that no further work be performed, but the request does not automatically create a right to:

  • Cancel the transaction;
  • Recover amounts already paid;
  • Avoid costs already incurred;
  • Avoid supplier or manufacturing commitments; or
  • Avoid an outstanding contractual payment obligation.

Any accommodation offered by Pear Diamonds & Co. Ltd. must be confirmed in writing and does not establish a policy or precedent for other transactions.

9. Changes After Approval

Clients are responsible for reviewing all specifications before approving a design or production order.

Once a design, stone, metal, ring size, engraving, or other specification has been approved:

  • A requested change may not be possible;
  • Additional design, supplier, material, labour, or manufacturing charges may apply;
  • A revised production timeline may apply;
  • A new deposit may be required; and
  • Previous work and payments remain non-refundable.

Pear Diamonds & Co. Ltd. is not required to accept a requested change after production begins.

Approved Designs and Specifications

10. Client Approval

The client is responsible for reviewing and approving, where applicable:

  • The CAD model or render;
  • Diamond or gemstone specifications;
  • Stone shape and dimensions;
  • Carat weight;
  • Colour and clarity;
  • Grading report details;
  • Setting style;
  • Metal type and colour;
  • Ring size;
  • Engraving;
  • Design notes;
  • Price;
  • Estimated timeline; and
  • Delivery information.

Written approval may be provided through an electronic signature, checked acceptance box, email, text message, invoice platform, or another written method accepted by Pear Diamonds & Co. Ltd.

A preference that changes after approval is not a product defect and does not make the item returnable.

11. CAD and Finished Appearance

CAD models and renders are design representations. They are intended to show structure, layout, proportions, and design direction before production.

The finished item may reflect normal differences resulting from:

  • Manufacturing tolerances;
  • Hand finishing;
  • Metal characteristics;
  • Diamond or gemstone characteristics;
  • Lighting;
  • Scale;
  • Polish;
  • Texture;
  • Prong finishing; and
  • The difference between a digital representation and a physical piece.

A normal difference between a CAD image and a finished physical item is not, by itself, grounds for a return or refund.

12. Ring Size

The client is responsible for providing or approving the requested ring size.

A ring that was produced in the approved size is not defective merely because:

  • The recipient’s size was estimated incorrectly;
  • The recipient’s finger size changed;
  • Different measuring tools produce slightly different results;
  • Finger size varies due to temperature, swelling, lifestyle, pregnancy, weight changes, or medical factors; or
  • The design fits differently than another ring.

Eligible resizing may be available under the applicable warranty or may be quoted separately.

A sizing concern does not create a return or refund right.

Product Concerns and Legal Remedies

13. Manufacturing Defects and Non-Conforming Orders

The final-sale policy applies to preference-based returns. It does not eliminate rights relating to an alleged manufacturing defect or an item that materially fails to correspond with the agreed description or approved specifications.

A manufacturing defect means an issue caused by the original manufacture or assembly of the item. It does not include ordinary wear, accidental damage, misuse, impact, improper care, third-party alteration, or a client-approved design characteristic.

A non-conforming order means an item that materially differs from the specifications expressly accepted for the transaction.

If a client believes an item has a manufacturing defect or materially fails to conform to the approved order, the client must contact Winnipeg Engagement Rings promptly and provide:

  • Proof of purchase;
  • The order number;
  • Photographs or video;
  • A description of the concern; and
  • Any other information reasonably required to assess the matter.

Pear Diamonds & Co. Ltd. may require physical inspection before determining whether a defect or non-conformity exists.

14. Available Remedies

A complaint, warranty claim, or reported concern does not automatically entitle the client to a refund.

Where Pear Diamonds & Co. Ltd. confirms an eligible manufacturing defect, non-conformity, or other covered issue, it may provide an appropriate remedy, such as:

  • Inspection;
  • Adjustment;
  • Repair;
  • Replacement of an affected component;
  • Correction;
  • Remanufacture;
  • Replacement; or
  • Another remedy required or permitted by applicable law.

The appropriate remedy will depend on the nature of the concern, the condition of the item, the applicable warranty, and the governing law.

Black-letter law: Manitoba retail sales include statutory conditions that goods be of merchantable quality and correspond with their description. The seller remains responsible for statutory and contractual warranty obligations.

15. Ordinary Wear and Accidental Damage

The following do not ordinarily constitute manufacturing defects:

  • Scratches;
  • Dents;
  • Surface wear;
  • Rhodium wear;
  • Gradual loosening from ordinary use;
  • Bent or damaged prongs caused by impact;
  • Damage caused during sports, exercise, lifting, swimming, cleaning, or manual work;
  • Damage caused by chemicals or improper storage;
  • Loss or theft;
  • Damage caused by another jeweller;
  • Changes in finger size;
  • Changes in personal preference; or
  • Natural characteristics of a diamond, gemstone, or precious metal.

Eligible warranty service remains governed by the applicable written warranty.

Shipping and Delivery Concerns

16. Damage or Discrepancy on Delivery

Clients should inspect delivered jewelry promptly.

Where an order appears damaged in transit or the package appears compromised, the client should:

  • Preserve all packaging;
  • Take photographs or video;
  • Avoid wearing, altering, or repairing the item;
  • Retain shipping documents; and
  • Contact Winnipeg Engagement Rings as soon as reasonably possible.

Pear Diamonds & Co. Ltd. may require the jewelry and packaging to be inspected before determining the available remedy.

Shipping damage does not convert the transaction into a discretionary return. It will be addressed under the shipping terms, insurance process, applicable warranty, and applicable law.

17. Unauthorized Returns

No item may be returned or shipped to Pear Diamonds & Co. Ltd. without prior written authorization and shipping instructions.

Sending, dropping off, or refusing delivery of an item does not:

  • Cancel the sale;
  • Create a refund right;
  • Transfer responsibility for the item;
  • Authorize an exchange; or
  • Establish acceptance of the return.

Unauthorized packages may be refused or returned to the sender where permitted by law.

Payment Disputes and Chargebacks

18. Contact Before Starting a Payment Dispute

Clients are encouraged to contact Winnipeg Engagement Rings promptly regarding any concern with an invoice, payment, order, delivery, or completed item.

Pear Diamonds & Co. Ltd. retains transaction records that may include:

  • Quotes;
  • Design agreements;
  • Invoices;
  • Payment records;
  • CAD approvals;
  • Production authorizations;
  • Specifications;
  • Communications;
  • Delivery records; and
  • Warranty information.

Where a payment dispute or chargeback is initiated, Pear Diamonds & Co. Ltd. may provide relevant transaction records to the payment processor, financial institution, insurer, or other authorized party.

A chargeback request does not independently create a contractual entitlement to a refund. Nothing in this section limits any payment or consumer right that cannot lawfully be waived.

If We Cannot Complete an Order

19. Cancellation by Pear Diamonds & Co. Ltd.

If Pear Diamonds & Co. Ltd. determines that it cannot complete an accepted order, it will communicate with the client and provide the remedy required by the applicable agreement and law.

Depending on the circumstances, this may include:

  • Proposing a reasonable substitute;
  • Revising the design;
  • Revising the timeline;
  • Returning an unavailable stone payment;
  • Crediting an unperformed portion of the order; or
  • Refunding an amount that has not been earned, incurred, or committed.

Nothing in this policy permits Pear Diamonds & Co. Ltd. to retain payment for goods or services that it is legally required to refund.

Consumer Rights

20. Applicable Law

This policy is governed by the laws of Manitoba and the applicable laws of Canada.

Nothing in this policy excludes, limits, or replaces any right, remedy, cancellation right, statutory warranty, or refund entitlement that cannot legally be waived.

For internet agreements, Manitoba sellers must disclose their cancellation, exchange, and refund policies before the buyer enters the agreement. The information must be provided in writing, including through an accessible webpage that the buyer has accessed and can retain and print. Failure to provide prescribed information may create a statutory cancellation right.

Where a qualifying internet agreement is lawfully cancelled under Manitoba legislation, the statute may require the seller to refund the consideration paid within 30 days.

Contact Information

Winnipeg Engagement Rings
An operating name of Pear Diamonds & Co. Ltd.

Email: info@winnipegengagementrings.com
Call or text: (204) 915-6497

© 2026 Winnipeg Engagement Rings.