Last updated: Jan 01, 2026

This Privacy Policy explains how Pear Diamonds & Co. Ltd., operating as Winnipeg Engagement Rings by Pear Diamonds & Co. (“Pear Diamonds & Co.,” “we,” “us,” or “our”), collects, uses, discloses, stores, and protects personal information when you visit our website, use our online store, contact us, request a quote, begin a design process, make a purchase, arrange pickup or delivery, or otherwise interact with us.

This Privacy Policy applies to our website, Shopify store, online forms, email communications, text messages, social media inquiries, order processing, design consultations, custom jewellery services, and related customer support.

 

1. What “Personal Information” Means

“Personal information” means information about an identifiable individual, or information that can reasonably be linked to an identifiable individual. This may include your name, contact information, order details, payment-related information, communications with us, design preferences, ring size, shipping information, and online usage information.

Personal information does not include information that has been anonymized or de-identified so that it cannot reasonably identify you.

 

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

Contact Information

We may collect your name, email address, phone number, billing information, shipping information, and any contact details you provide when submitting an inquiry, requesting a quote, placing an order, arranging pickup, or communicating with us.

Order and Transaction Information

We may collect information about products or services you view, request, customize, add to cart, purchase, approve, cancel, or inquire about. This may include order history, quote details, deposits, payment confirmations, production milestones, pickup or delivery details, and customer service history.

Design and Custom Jewellery Information

Because we offer custom jewellery and engagement ring services, we may collect information you provide about a requested design, including inspiration images, stone preferences, setting preferences, metal preferences, ring size, budget range, proposal timeline, preferred style, CAD feedback, revision requests, approvals, and other design-related instructions.

If you provide personal information about another person, such as a partner’s ring size, style preferences, name, or proposal-related details, you are responsible for ensuring you have the authority or consent to provide that information to us.

Payment-Related Information

Payments may be processed through Shopify and other payment service providers. We may receive limited payment-related information, such as payment status, payment method, transaction confirmation, billing details, and fraud-screening indicators.

We do not intend to collect or store full payment card numbers directly. Please do not send full credit card numbers, banking passwords, or other highly sensitive payment information by email, text message, Instagram, or other unsecured communication channels.

Communications With Us

We may collect information contained in messages you send to us by email, text message, website form, Shopify checkout, social media, phone, or other communication methods. This may include questions, feedback, design notes, approval confirmations, support requests, warranty-related inquiries, and dispute or chargeback-related communications.

Device, Usage, and Website Information

When you visit our website or Shopify store, we and our service providers may collect information about your device and interaction with the website, including IP address, browser type, device identifiers, pages viewed, referring pages, approximate location, items viewed, cart activity, checkout activity, and other usage data.

Marketing and Advertising Information

If you subscribe to marketing communications, interact with our ads, click on links, or engage with us through social media, we may collect information about your preferences, engagement, and marketing interactions.

 

3. How We Collect Personal Information

We may collect personal information from the following sources:

1. Directly from you, including when you submit a form, contact us, request a quote, place an order, approve a design, make a payment, arrange pickup or delivery, or communicate with us.

2. Automatically through our website and online store, including through cookies, analytics tools, pixels, tags, and similar technologies.

3. From Shopify and service providers, including payment processors, shipping providers, fraud-prevention tools, analytics providers, customer support tools, and other technology providers.

4. From third-party platforms, such as social media platforms, advertising platforms, or referral sources, where permitted by law and according to those platforms’ privacy settings and policies.

4. How We Use Personal Information

We may use personal information for the following purposes:

To Provide Products and Services

We use personal information to respond to inquiries, prepare quotes, provide design guidance, create or revise CAD designs, process deposits and payments, produce custom jewellery, confirm approvals, manage orders, arrange pickup or shipping, provide documentation, and deliver customer support.

To Manage Custom Orders

We use design-related information to understand your requested specifications, prepare design options, document approvals, manage revision requests, confirm production details, and reduce errors or misunderstandings during the custom jewellery process.

To Process Payments and Prevent Fraud

We use payment-related and transaction information to process payments, confirm deposits, issue invoices, verify transactions, detect suspicious activity, prevent fraud, manage chargebacks, and enforce our agreements, policies, and legal rights.

To Communicate With You

We use personal information to respond to messages, send order updates, provide quote information, confirm design approvals, provide pickup or shipping details, answer customer service inquiries, and maintain our business relationship with you.

To Arrange Shipping, Delivery, or Pickup

We use personal information to arrange insured shipping, signature-required delivery, tracking, delivery confirmation, and local pickup by appointment where applicable.

To Provide After-Sales Support

We may use personal information to assist with warranty inquiries, resizing requests, repair coordination, care guidance, inspections, documentation, and other after-sales support.

To Improve Our Website and Services

We may use website, usage, transaction, and communication information to understand customer needs, improve our website, improve our quoting and design process, troubleshoot technical issues, measure performance, and develop better customer experiences.

To Send Marketing Communications

Where permitted by law, we may use your contact information to send promotional emails, updates, offers, educational content, or other marketing communications. You may unsubscribe from promotional emails at any time using the unsubscribe link provided in those emails or by contacting us.

Even if you unsubscribe from promotional communications, we may still send non-promotional messages related to your orders, deposits, design approvals, payments, shipping, warranty, legal notices, or customer service matters.

For Advertising and Analytics

We may use cookies, pixels, analytics tools, and advertising tools to understand website usage, measure advertising performance, retarget visitors, and show relevant advertising on our website or third-party platforms, where permitted by law.

For Legal, Compliance, and Business Purposes

We may use personal information to comply with legal obligations, maintain business records, respond to lawful requests, enforce our terms and policies, protect our rights, investigate suspected fraud or misuse, respond to disputes, manage chargebacks, and participate in legal, regulatory, accounting, tax, insurance, or professional advisory processes.

5. How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy, including:

1. Shopify, which hosts our online store and provides ecommerce-related services.

2. Payment processors and financial service providers, to process payments, verify transactions, and help prevent fraud.

3. Shipping and delivery providers, including couriers, insurers, and delivery partners, to ship orders, provide tracking, confirm delivery, and manage shipping claims.

4. Design, production, and jewellery service providers, including CAD designers, manufacturing partners, stone suppliers, appraisers, repair providers, finishing providers, quality-control providers, and related service providers, where needed to fulfill or support your order.

5. Technology and business service providers, including website hosting providers, email providers, analytics providers, cloud storage providers, customer relationship tools, fraud-prevention tools, and IT support providers.

6. Marketing and advertising partners, where permitted by law, to help us measure, deliver, and improve advertising or promotional communications.

7. Professional advisers, including lawyers, accountants, bookkeepers, tax advisers, insurers, and consultants.

8. Government, regulatory, law enforcement, or legal authorities, where required or permitted by law.

9. Successors or business transaction parties, if we are involved in a merger, acquisition, financing, sale, restructuring, insolvency, or transfer of all or part of our business.

We do not sell personal information for money. However, depending on your location and the technologies enabled on our website, some analytics or advertising activities may be considered “sharing,” “sale,” or “targeted advertising” under certain privacy laws. Where required, you may have the right to opt out of those activities.

6. Relationship With Shopify

Our online store is hosted by Shopify. Shopify may collect, use, process, and disclose personal information when you visit our store, use Shopify-powered checkout, use Shop Pay, interact with Shopify services, or otherwise interact with our Shopify store.

Information submitted through our Shopify store may be processed by Shopify and by third-party service providers located in Canada, the United States, or other countries. Shopify’s handling of personal information is governed by Shopify’s own privacy policies, including the Shopify Consumer Privacy Policy and Shopify privacy tools.

You may review Shopify’s privacy materials through Shopify’s official privacy pages and privacy portal.

7. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, support checkout, understand website usage, measure marketing performance, prevent fraud, and improve the customer experience.

You can control cookies through your browser settings and, where available, through our cookie or privacy preference tools. Disabling certain cookies may affect website functionality, checkout, saved preferences, or other features.

8. Third-Party Websites and Links

Our website, communications, or social media pages may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, security, accuracy, or content of third-party websites or services.

If you access a third-party website or platform, you should review that third party’s privacy policy and terms.

9. Customer Photos, Reviews, and Design Content

We may ask for permission to use customer reviews, testimonials, photographs, videos, CAD images, or finished jewellery images for marketing, portfolio, social media, or website purposes.

We will not intentionally publish your name, identifiable proposal details, personal messages, or identifiable testimonial content without your consent. Product images that do not reasonably identify you may be used for portfolio, educational, internal, or marketing purposes, unless otherwise agreed in writing.

If an image, review, or design detail could reasonably identify you or reveal private proposal-related information, we will seek consent before publishing it.

10. Children’s Privacy

Our services are not intended for children or minors. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

If you believe a minor has provided us with personal information, please contact us so we can review and delete the information where appropriate and legally permitted.

11. Security

We use reasonable physical, organizational, and technical safeguards appropriate to the sensitivity of the personal information we handle.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security. You should avoid sending sensitive personal information, full payment card numbers, passwords, or confidential financial information through unsecured channels such as email, text message, or social media direct messages.

 

12. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide products and services, maintain business and tax records, complete custom orders, support warranty or after-sales service, resolve disputes, prevent fraud, manage chargebacks, and comply with legal obligations.

When personal information is no longer required, we will delete, anonymize, or securely dispose of it, subject to legal, accounting, tax, dispute-resolution, warranty, fraud-prevention, and legitimate business retention requirements.

13. International Transfers

We are based in Manitoba, Canada. However, our service providers, Shopify, payment processors, shipping providers, technology providers, design or production partners, and other third parties may process or store personal information outside your province, territory, or country of residence, including in Canada, the United States, and other jurisdictions.

Privacy laws in those jurisdictions may differ from the laws where you live. Where personal information is transferred, we rely on contractual, operational, and legal measures intended to protect the information as required by applicable law.

14. Your Privacy Rights and Choices

Depending on where you live and subject to applicable law, you may have rights regarding your personal information, including:

1. Access: You may request access to personal information we hold about you.

2. Correction: You may request correction of inaccurate or incomplete personal information.

3. Withdrawal of Consent: You may withdraw consent to certain uses of personal information, subject to legal or contractual restrictions and reasonable notice.

4. Deletion: You may request deletion of personal information, subject to legal, accounting, tax, warranty, dispute-resolution, fraud-prevention, and business record requirements.

5. Marketing Opt-Out: You may unsubscribe from promotional emails using the unsubscribe link in those emails or by contacting us.

6. Cookie and Advertising Choices: You may manage cookies through your browser settings and, where available, through our privacy preference tools.

We may need to verify your identity before responding to certain requests. We will respond to privacy requests within the time required by applicable law.

15. Complaints

If you have a concern about how we collect, use, disclose, or protect your personal information, please contact us first so we can review and respond.

Depending on where you live, you may also have the right to contact the applicable privacy regulator, including the Office of the Privacy Commissioner of Canada.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, legal obligations, or business operations.

When we update this Privacy Policy, we will revise the “Last updated” date above. The updated version will be posted on our website.

17. Contact Us

For privacy questions, requests, or complaints, please contact:

Pear Diamonds & Co. Ltd.
Operating as Winnipeg Engagement Rings by Pear Diamonds & Co.
Attention: Privacy Officer
Email: info@WinnipegEngagementRings.com

For security reasons, please do not send full payment card numbers, passwords, or highly sensitive financial information by email, text message, or social media direct message.